Responsible Gambling

Safer gambling tools: what they're for

Neon54 gives you tools to keep play within limits you set yourself. They exist because pokies and casino games are designed for entertainment, not income, and because the pace of online play can make it hard to notice how much time or money has gone in.

These tools work best when you set them before you start a session, not after a loss. They're free, they're yours to adjust, and using them is a normal part of playing responsibly, not a sign that anything has gone wrong.

Who this page is for

This page is for anyone who plays at Neon54, anyone thinking about their own gambling habits, and anyone helping a family member or friend who plays. All gambling on this site is strictly for players aged 18 and over.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a period you choose, so you can't deposit or play while the exclusion is active. It's a firmer step than a limit, and it's designed for when you want a clean break rather than a reduced pace.

How to request it

1. Contact Neon54's Help Centre and ask for self-exclusion on your account.
2. Confirm the identity details linked to your account so the exclusion is applied correctly.
3. Choose the period you want, from a short break to a longer or indefinite exclusion.
4. Receive confirmation once the exclusion is active on your account.

What happens during exclusion

While excluded, you won't be able to log in and deposit or place bets. Marketing emails and promotional contact should stop once your exclusion is confirmed. If you need support during this time, use the local services listed further down this page.

Self-exclusion applies to your Neon54 account. It is separate from any government self-exclusion register for Australian-licensed wagering operators, which does not cover offshore casino accounts.

Setting a limit on your account

Deposit, loss and time limits are set from your account settings. The general process is the same for each tool:

1. Log in to your Neon54 account and open your account or responsible gambling settings.
2. Select the tool you want: deposit limit, loss limit, or time limit.
3. Choose the period the limit covers, such as daily, weekly or monthly.
4. Enter the amount or time you want to set as your cap.
5. Confirm the change and check your confirmation message or email.
6. To lower a limit, the change usually applies immediately. To raise or remove one, expect a waiting period before it takes effect, giving you time to reconsider.

Set limits before a session starts. It's much harder to make a sound decision about your own limits once you're mid-session.

Safer gambling tools compared

Recognising the warning signs

Problem gambling can develop gradually, and it's easier to notice in patterns than in a single session. Watch for these signs in yourself or someone you know:

• Spending more time or money on pokies than you planned, more often than not.
• Chasing losses by depositing again to try to win back what's gone.
• Hiding play, deposits or losses from family, friends or a partner.
• Using gambling to cope with stress, boredom or low mood.
• Borrowing money, selling things, or skipping bills to keep playing.
• Feeling irritable, anxious or preoccupied when not playing.
• Neglecting work, study or relationships because of time spent gambling.

What to do if you notice these signs

Set a deposit and loss limit straight away, take a break using self-exclusion, and reach out to one of the local services below. Recognising a pattern early makes it far easier to change.

Where to get help locally

Free, confidential support is available around the clock in Australia, separate from Neon54 and at no cost to you.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au. Phone counselling, online chat and self-help tools for gambling concerns.
• Lifeline: 13 11 14, for crisis support if gambling is affecting your mental health or safety.

These services are staffed by trained counsellors and are used every day by people at every stage, from a first concern to a longer struggle. Reaching out is a practical step, not an admission of failure.

Neon54 is intended for players aged 18 and over. If you are under 18, you must not use this site. If gambling stops being fun, or starts affecting your money, relationships or wellbeing, use the tools on this page and contact Gambling Help Online.

FAQ

How long does a Neon54 self-exclusion last once I request it?

You choose the period yourself when you request it through the Help Centre, from a short break to an indefinite exclusion. The exclusion becomes active once confirmed, and you can discuss options with support if you're unsure what length suits you.

Can I lower my deposit limit immediately if I'm worried about my spending?

Yes, lowering a deposit, loss or time limit applies straight away in most account settings. Raising or removing a limit involves a waiting period instead, which is designed to give you time to reconsider before the change takes effect.

Is Gambling Help Online free and confidential if I call about a Neon54 account?

Yes, Gambling Help Online on 1800 858 858 is free, confidential and available 24/7, regardless of which casino or betting site you use. Counsellors can talk through limits, self-exclusion or wider support options with you.

What's the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you can add to your account over a set period. A loss limit caps how much you can lose in that period regardless of how much you deposited, so it tracks your net result rather than your top-ups.

Does self-exclusion on Neon54 stop me from being contacted about promotions?

Yes, once your self-exclusion is confirmed, marketing and promotional contact should stop for the duration of the exclusion. If you keep receiving promotional messages after excluding, contact the Help Centre to have this corrected.

Where can I check the warning signs of problem gambling for myself or someone else?

This page lists common signs, including chasing losses, hiding gambling activity and borrowing to keep playing. Gambling Help Online on 1800 858 858 can also help you talk through specific concerns about your own play or someone else's.